Effective Date: 01 June, 2024
Welcome to Svazer, a global co-ownership platform for second homes, operated by Estara Ventures Pvt. Ltd.. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.svazer.com] (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
1.1. Personal Data
Personally identifiable information, such as your name, address, email address, telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
1.2. Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
1.3. Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), bank account details, and transaction history that we may collect when you engage in transactions related to the purchase of co-owned properties and ongoing maintenance and service charges.
1.4. Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
1.5. Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
1.6. Co-Owner and Additional User Data
Information about co-owners, their friends, and family members that co-owners add to their accounts to enable them to access the services offered by Svazer. This may include names, contact details, and other relevant information.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected via the Site to:
– Create and manage your account.
– Process your transactions and send you related information, including purchase confirmations and invoices.
– Manage your requests, queries, and complaints.
– Facilitate property co-ownership transactions, including the management of Special Purpose Vehicles (SPVs).
– Manage and maintain properties on behalf of co-owners.
– Perform marketing, advertising, and promotional activities.
– Improve our website and the services we provide.
– Conduct research and analysis on user behavior to better serve our users.
– Enable user-to-user communications.
– Share necessary information with third-party home exchange platforms.
– Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
– Comply with our legal obligations, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
3.1. By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
3.2. Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. This includes sharing information with staff or third-party service providers at each property location for maintenance and management purposes.
3.3. Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
3.4. Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3.5. Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
3.6. Third-Party Home Exchange Platforms
We may share necessary personal information with third-party home exchange platforms to facilitate property exchanges.
4. International Data Transfers
4.1. General Data Protection Regulation (GDPR) – European Economic Area (EEA)
If you are a resident of the EEA, you have specific rights under the GDPR, including the right to access, correct, or delete your personal data. We process your information in compliance with GDPR regulations and have implemented appropriate safeguards to ensure the protection of your data when it is transferred outside the EEA.
4.2. California Consumer Privacy Act (CCPA) – California, USA
If you are a resident of California, USA, you have specific rights under the CCPA, including the right to know what personal data we collect, how we use it, and to whom we disclose it. You also have the right to request the deletion of your personal data and to opt-out of the sale of your personal data.
4.3. Personal Data Protection Bill, 2019 – India
If you are a resident of India, we comply with the Personal Data Protection Bill, 2019, which includes requirements for the collection, processing, storage, and transfer of personal data.
4.4. Other Jurisdictions
We strive to comply with applicable privacy laws in other jurisdictions where we operate. If you are a resident of a country or region not specifically mentioned above, please contact us to understand your privacy rights and how we protect your personal data.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us at [email protected].
7. Your Privacy Rights
7.1. Email Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
– Noting your preferences at the time you register your account with the Site.
– Logging into your account settings and updating your preferences.
– Contacting us using the contact information provided below.
7.2. Access to Information
You may at any time review or change the information in your account or terminate your account by:
– Logging into your account settings and updating your account.
– Contacting us using the contact information provided below.
8. Cookie Policy and Analytics
8.1. Cookies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
8.2. Analytics
We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies to, among other things, analyze and track usersโ use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Estara Ventures Pvt. Ltd.
8/1B Hazra Road
Kolkata 700026, India
Email: [email protected]
This Privacy Policy was last updated on 1st June, 2024. We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
